Modelling passenger services quality at Krakow airport using importance - performance method = Modelowanie jakości obsługi pasażerów na lotnisku Kraków-Airport z wykorzystaniem metody importance - ... więcej

Modelling passenger services quality at Krakow airport using importance - performance method = Modelowanie jakości obsługi pasażerów na lotnisku Kraków-Airport z wykorzystaniem metody importance - performance / Aleksandra Pawlak-Burakowska, Małgorzata Urbanek // W: Transport Problems 2014 : VI International Scientific Conference 25-27 June 2014, Katowice Jura Krakowsko Częstochowska ; III International Symposium of Young Researchers, 23-24 June 2014, Katowice : conference proceedings [Dokument elektroniczny] / ed. and rev. Aleksander Sładkowski [et al.] ; Silesian University of Technology. Faculty of Transport. – Katowice : Silesian University of Technology. Faculty of Transport, 2014. – Dysk optyczny CD. – (Problemy Transportu = Transport Problems, ISSN 1896-0596). – S. 898-905 : tab., wykr. – Oznaczenie ref./art.: PawlakBurakowska sypm.pdf. – Bibliogr. 10 poz., Summ., Streszcz. – Ścieżka dostępu: Symposium - Authors List. – Tyt. źródła z etykiety CD. – ISBN 978-83-935232-3-8

In this article the authors presented the passenger service quality issue at airports. The methods for assessing passenger service quality were described. Using the example of Krakow Airport authors presented ... więcej

In this article the authors presented the passenger service quality issue at airports. The methods for assessing passenger service quality were described. Using the example of Krakow Airport authors presented the possibility of adapting Importance- performance method for modelling the service quality. Proposed method of passenger service quality assessment includes not only the service at airport. During the research the authors took into account chosen additional parameters eg. neighborhood of the airport as well as passenger service by airlines.